Vol. 2 No. 1 (2024)

Articles

• Leadership Power for Sustainable Performance of Zero-rated Hotels in Eldoret, Kenya

  Jacqueline Korir (Author)

  1-17

  • PDF

• Getting 'Entangled': A Chaos Theory Perspective on Crisis Management Practices in the Hotel Industry in Kenya

  Eunice Mukolwe (Author)

  18-32

  • PDF

• Role of Tourism Policies on The Sustainable Development of Tourism and Hospitality Industry: A Review

  Kathleen L. Malesi, Dorothy Rotich (Author)

  30-42

  • PDF

• Social Customer Relationship Management Process Dimension and Hotel Relationship Quality in Nairobi, Kenya

  Moses Muraya Kaguma (Author)

  43-57

  • PDF

• Sowing the Seeds of Tourism Growth among Peripheral Rural Communities: Evaluating the Contribution of Missionaries’ Guesthouses to Tourism Development in West Pokot County, Kenya

  Jonathan Plimo Ng’oriarita , Jacqueline Korir, Damiannah M. Kieti (Author)

  58-79

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• The Relationship Between Internal Marketing and Quality Service Delivery in the Hospitality Industry

  Rita Ndunge Schulz , Michael Korir , Thomas Billy Bor , Simon Thiong’o Maina (Author)

  80-90

  • PDF